FAQ's

I need help creating a custom promotional product, but your services are all online?

We are here to help, and pride ourselves on fantastic customer service, and we will find the custom items you need. Give us a call or shoot us an email and we will work with you on your special project.

 

I just can’t find what I am looking for?

Too many options can lead to confusion, and we understand that. Again we are here to help you find whatever you need. From the perfect pen, to a custom calendar, and just the right sweater, our customer service team makes sure you have the products you need to keep your operation running smoothly. Give us a ring, shoot us an email or use the live chat and we will take care of all your print and promotional product needs.

 

We need some items for an upcoming event and know what we want.  Can we just go online and order what we need?

Of course you can and you can request samples too.  We offer both in person service and help or you can order online if you like.

 

Do you offer RUSH service?

We do, and we have 24hour free rush products available.  We want to make sure your needed item is perfect and meets your in hands deadline.  It is preferable that we work together on this project to make sure that you have exactly what you need in a tight time frame.  (please note that shipping time is a factor too).

 

What kind of file do I need for artwork?

An EPS or Illustrator file is always preferred.  JPG files tend to be too low of a resolution to print well.

 

I only have a JPG file of my logo what can I do?

Send the logo to us we can have that file converted to a print ready file. 

 

I found an item online and I can’t find it on your site why?

There could be a few reasons.  The item could be discontinued and we are no longer carrying it.  We only work with reputable, high quality manufacturers and that particular item may not be available within out group.  It could be a special item that we can get for you, and it just isn’t on our website.  It never hurts to ask!  Let us know what you are seeking and we shall find or come up with an alternative.

 

My school is working on a fundraiser and I don’t know where to start?

We know how important it is to have a successful fundraiser and would love to work with you one on one to make sure you are successful.  Every school has different goals and needs so fundraising isn’t always one size fits all.  If you are wanting to get some ideas first see our blog on fundraising as a getting started guide.